Please read these terms carefully before using our platform. By creating an account or using qqpool services, you agree to be bound by these Terms & Conditions.
By registering an account with qqpool, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.
These Terms & Conditions constitute a legally binding agreement between you (the "Player," "User," or "You") and qqpool (the "Company," "Platform," "We," "Us," or "Our"). These terms govern your access to and use of the qqpool website, mobile platform, and all associated gaming services.
We reserve the right to modify these Terms & Conditions at any time. Material changes will be communicated via email or platform notification. Continued use of qqpool services after such modifications constitutes your acceptance of the revised terms.
For the purposes of these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to register an account with qqpool and use our gaming services. This age requirement is strictly enforced in accordance with Indonesian legal standards and international responsible gaming practices. By registering, you warrant that you meet this minimum age requirement.
Our services are primarily intended for players residing in Indonesia. You must be physically located in Indonesia at the time of registration and when accessing qqpool services. We reserve the right to request proof of residency and may restrict or suspend accounts that violate geographic limitations.
You must have the legal capacity to enter into binding contracts under Indonesian law. You represent and warrant that you are not legally prohibited from gambling under any applicable laws or regulations in your jurisdiction of residence.
Each player is permitted to hold only one Account with qqpool. Creating multiple accounts (also known as "duplicate accounts" or "multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. If we detect multiple accounts registered by the same individual, we reserve the right to close all such accounts, void all bets, confiscate balances, and permanently ban the user from the platform.
The following persons are prohibited from using qqpool services:
To create an account with qqpool, you must complete the online registration form accurately and truthfully. All information provided during registration must be complete, accurate, and up-to-date. You are required to provide:
qqpool operates in compliance with international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. As part of our KYC procedures, you must provide verified identification documents before your first withdrawal or upon request by our compliance team. Acceptable documents include:
Documents must be clear, legible, and show all relevant information including your full name, date of birth, photograph, and document expiry date. We reserve the right to request additional documentation or verification information at any time.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must:
qqpool is not liable for any losses resulting from unauthorized use of your account if you have failed to protect your login credentials properly. However, we will investigate all reported security incidents and take appropriate action to secure your account.
qqpool reserves the right to suspend or permanently close your account at our discretion if:
In the event of account closure, any remaining balance will be returned to you after deducting any applicable fees, bonuses, or disputed amounts, provided your account is in good standing and has completed KYC verification.
qqpool supports deposits and withdrawals through the following Indonesian payment methods:
All transactions must be conducted in Indonesian Rupiah (IDR). We do not accept payments in foreign currencies or cryptocurrencies at this time.
To deposit funds into your qqpool account:
Deposits made outside banking hours may experience delays of up to 24 hours. You are responsible for any transaction fees charged by your bank or payment provider.
To withdraw funds from your qqpool account:
Withdrawal requests are typically processed within 24 hours. First-time withdrawals may require additional verification and take up to 72 hours. We reserve the right to verify the source of your funds and request additional documentation before approving large withdrawals.
qqpool maintains strict anti-money laundering procedures. All deposits must be wagered at least once (1x wagering requirement) before withdrawal is permitted. This applies to both deposit-only funds and any funds transferred between players via peer-to-peer methods. We monitor all transactions for suspicious patterns and report unusual activity to relevant authorities as required by law.
If you believe a payment error has occurred, you must notify our customer support team within 7 days of the transaction. We will investigate and rectify legitimate errors. However, qqpool is not responsible for delays or errors caused by third-party payment processors, banks, or incorrect account information provided by you.
qqpool offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, deposit match bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional offer. By accepting any bonus, you agree to comply with these specific terms.
Unless otherwise stated, all bonuses are subject to wagering requirements before withdrawal is permitted. Standard wagering requirements are:
Different games contribute differently toward wagering requirements. Typically: slots contribute 100%, live casino games 10-20%, sports betting varies by odds. Check specific promotion terms for exact contribution rates.
qqpool prohibits bonus abuse in all forms. The following activities constitute bonus abuse:
Detected bonus abuse will result in immediate forfeiture of bonus funds, associated winnings, and potential account closure.
While playing with active bonus funds, the maximum bet per game round is limited to Rp 50,000 or 10% of the bonus amount, whichever is lower. Exceeding this limit may result in forfeiture of the bonus and associated winnings.
qqpool reserves the right to refuse bonus eligibility to any player at our discretion. We also reserve the right to cancel, modify, or withdraw any promotion at any time without prior notice. Players who have already opted into a promotion will be allowed to complete it under the original terms.
All games on the qqpool platform use certified Random Number Generators (RNG) or live dealer outcomes to ensure fair and unbiased results. Published Return to Player (RTP) percentages are theoretical values calculated over millions of game rounds and do not guarantee specific outcomes in individual sessions.
All bets are considered final once confirmed by the qqpool system. We reserve the right to void bets in the following circumstances:
For sports betting, including football (bandar bola), basketball, badminton, and other sports markets:
Each casino game has specific rules governing gameplay, payouts, and betting limits. Players are responsible for understanding the rules of any game before placing bets. Game rules can be accessed through the information button within each game interface.
The following activities are strictly prohibited and may result in account suspension or closure:
qqpool strives to provide uninterrupted service but does not guarantee that the platform will be available at all times. We are not liable for service interruptions caused by technical issues, maintenance, network problems, or circumstances beyond our reasonable control.
To the fullest extent permitted by law, qqpool shall not be liable for:
Our maximum aggregate liability for all claims shall not exceed the total amount of funds in your account balance at the time the claim arose.
You agree to indemnify and hold harmless qqpool, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms & Conditions, violation of applicable laws, or infringement of third-party rights.
If you have a complaint about any aspect of qqpool services, please contact our customer support team via live chat, email, or WhatsApp. We will acknowledge your complaint within 24 hours and provide a substantive response within 7 business days. If you are not satisfied with our response, you may escalate the matter through our formal dispute resolution process.
In the event of a dispute between you and qqpool that cannot be resolved through customer support, both parties agree to attempt resolution through good-faith negotiation before pursuing formal legal action. Our decisions on disputes are final and binding.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable in the jurisdiction where qqpool is licensed. Any disputes shall be resolved in the courts having jurisdiction over qqpool's registered business address.
qqpool reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to players via email notification or prominent platform notice at least 7 days before the changes take effect. Your continued use of qqpool services after the effective date constitutes acceptance of the modified terms.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
These Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and qqpool regarding your use of our services, superseding all prior agreements and understandings.
For questions about these Terms & Conditions or any aspect of qqpool services, please contact us:
All terms clearly stated in plain language with no hidden clauses designed to trap players.
Comprehensive account security measures and responsible gaming tools to keep you safe.
Operating under international licensing with strict adherence to AML and KYC regulations.
Fair complaint handling process with dedicated support team available to resolve issues quickly.
Our customer support team is here to help clarify any aspect of these Terms & Conditions.